Contact Information
Azalea Laser and Skincare
1814 New Hanover
Medical Park Drive
Wilmington, NC 28403
Phone: 910-452-3666
Fax: 910-397-0930
Email: admin@azaleagyn.com
Gift Certificates Available
Hours of Operation:
Monday – Friday
8 a.m. – 5 p.m.
Office Policies
AZALEA GYNECOLOGY DOES NOT PARTICIPATE WITH MEDICARE, MEDICAID, TRICARE AND MANY OTHER INSURANCE PLANS.
- A PATIENT WHO MISSES, CANCELS OR RESCHEDULES WITHIN 24 HOURS OF HER SCHEDULED APPOINTMENT WILL BE CONSIDERED A “NO-SHOW."
- THESE PATIENTS WILL BE CHARGED A $25 - $100 NO-SHOW FEE BASED UPON THE APPOINTMENT TYPE THEY MISS. CANCELLATIONS OR RESCHEDULES MAY ONLY BE MADE M – F, 8:30 a.m. – 5 p.m.
- PATIENTS WHO NO-SHOW THREE TIMES WITHIN A 12 MONTH PERIOD WILL BE DISMISSED FROM OUR PRACTICE.
NO SMOKING POLICY
Azalea Gynecology has a no smoking policy. Smoking is prohibited in and around the building.
CELL PHONES
For the courtesy of others, please turn off cell phones.
ARRIVAL
Please arrive 15 minutes prior to your appointment. Each time you visit Azalea Gynecology you will be asked to present a photo ID as well as your insurance card. We reserve the right to reschedule your appointment should you forget to bring either with you.
CONTACT / INSURANCE INFORMATION
Patients are responsible to contact our office and provide us with any and all new contact information when
it changes. This includes any changes to the following: name, address, phone numbers, email addresses,
employer, insurance and responsible parties. Failure to do so may result in our inability to contact you regarding your healthcare and financial concerns which may lead to your dismissal from Azalea Gynecology.
SOCIAL SECURITY NUMBERS
Unless paying in full at time of service, Azalea Gynecology requires patient and policyholder social security numbers on all accounts. It is also office policy to obtain drivers licenses of patients 18 years of age and older or the responsible party if the party is under 18 years of age.
APPOINTMENTS
All patients are seen by appointment only. Our office will make a courtesy call to confirm all appointments three-four days prior to your appointment. Due to the nature of our practice, we occasionally need to reschedule an appointment you have made and appreciate your understanding should this be the case. We ask that you give us at least 24 hours notice if you need to reschedule.
TELEPHONE
During office hours the Azalea staff attempts to answer each call. However, from noon – 1 p.m. and when phone lines are busy, please follow the telephone prompts for voicemail. If you have a medical question or concern, our staff will take your information, and our clinical staff will return your call. After office hours, a Physician is on call at all times for emergency situations only. Patients may be charged for non-emergent calls made to the on-call Physician. If you feel you have an emergency that cannot wait for regular office hours, please go to the nearest emergency room and they will contact the on-call Physician. For urgent issues that must be addressed outside our normal office hours, call the office and listen to the answering machine for instructions.
PRESCRIPTION REFILLS
Contact your pharmacy for all prescription refills. The Pharmacy will contact our office with any concerns. Our office processes refills within 48-72 hours.
ANNUAL WELLNESS VISIT
Wellness visits and problem visits may sometimes be combined and will be billed accordingly. Complex problems may require additional visits.
TEST RESULTS
Azalea Gynecology patients will be notified of all test results unless otherwise specified. Please be advised that if you have not heard from us within the time frames furnished, contact our office for your results.
Pap Smears - three weeks, Ultrasounds - two weeks, Biopsies and Blood Testing - two weeks, Mammograms - within two weeks of testing.
SELF-PAY
You will be required to pay in full at completion of your visit.
LABORATORY CHARGES
All laboratory tests performed at Azalea Gynecology are processed and billed to you by outside laboratories. The charge for this testing is in addition to your office visit. Your insurance information will be forwarded as a courtesy for billing purposes. We will not file claims with Medicare, Medicaid and Tricare.
FINANCIAL / INSURANCE
Azalea Gynecology participates with several major insurance carriers, and we will file your insurance claims as a courtesy. However, it is your responsibility as the insured, to determine if we are a network provider and how your benefits apply. Understand that if you do not have a valid authorization from your insurance company to cover services performed, or Azalea Gynecology does not participate with your insurance company, you will be personally responsible for the charges in full, and agree to pay, in full, any co-pays, deductibles, or co-insurance amounts that your insurance company deems your responsibility, including those resulting from your failure to obtain the necessary referrals and/or other authorizations from your primary care and/or referring physician when required.
Verification of eligibility will be determined by our office but does not insure payment for the services provided. Our practice is committed to providing the best treatment possible for our patients, and we charge what is usual and customary for our area. You are responsible for payments in full regardless of any arbitrary determination of usual and customary rates. All outstanding balances, co-payment, deductible and coinsurance amounts are due prior to services being provided, and you will be billed after your visit for any additional amounts your insurance carrier determines to be your responsibility. Outstanding balances 120 days and older will accrue interest charges of 1.5 percent per month. Failure to comply with this financial policy may include collection activity and legal action. Any fees incurred in the collection of an outstanding debt will be the patient’s additional responsibility.
INSURANCE ACCEPTED
Blue Cross/Blue Shield, United Healthcare, Aetna, Cigna and Medcost
PAYMENT METHODS
Full payment is due at the time of service. Azalea Gynecology accepts Visa, MasterCard and Discover cards as well as your personal check. Additionally, we offer no interest payment plans to qualifying patients through CareCredit®.
